Our Deposit Policy: (Must be paid in CASH ONLY!)
"Any payments made, whether partial or full, reserves a puppy in your name. You understand that although the dog is reserved for you, the puppy is still owned by and under the care of The Puppy Palace. Transfer of ownership only takes place when the contract is completed and you leave the premises with the pup. Because puppies' immune systems are not fully developed and are fragile, it is possible the pup may get sick. If the dog starts showing any symptoms of coming down with any sort of cold or illness between the time of the deposit, you will be contacted. If this happens, the pup cannot and will not be released until the pup is well. You understand and agree that no guarantees can be made on how long it may take for the pup to become well, and that no pup will be allowed to go home while being treated and/ or on medication. If you are not willing to wait until the dog is well, you may opt out of the purchase, but you understand and agree that the deposit amount will NOT be refunded for any reason."
Merchandise Return Policy
You may return non-clearance merchandise up to 14 days from date of purchase
if all of the following conditions are met:
> Must have original register receipt
> Must be in new condition, tags attached
> Must not be soiled or have an odor
You will receive a store credit;
no refunds, no exceptions.
All clearance items are final sales and
not eligible for store credit.
2 Year Life-Warranty:
If your puppy should pass away from a congenital defect before the age of 2, we will replace the pet, free
We ask all potential customers to review our contract prior to making a deposit or purchasing a puppy. As with any transaction, if you do not like the terms- do not agree to them. It is a legal and binding agreement, and should be taken seriously. All fairness considered, we do and will uphold the contract in it's entirety without exception.
Our 48-Hour Return Policy:
We discourage impulse buys, and want you to be 100% sure before taking home a new puppy. If you change your mind for ANY reason, there is a 30% CA$H (not debit/credit, etc.) return fee.
(in Layman's Terms):
Within the first 14 days, if your vet finds that the pup has a disease, you can RETURN it for a full refund of the purchase price, EXCHANGE it for another pup, *OR* you can keep it and pay your own vet expenses. THE CHOICE IS YOURS. (You do not get to keep the puppy and receive any refunds or reimbursements. The business is NOT liable for your expenses. (As a courtesy, we will reimburse up to $25 towards medications w/vet documentation.)The law protects both the consumer and the business.
NH STATE LAW
"Under state law, within 14 days of your purchase, you may have the dog examined by a licensed veterinarian of your choice. Unless such exam indicates the animal is free of disease, you may obtain a substitution of similar animal of equal value or, at your option, a full refund of the purchase price, but only if within 2 business days of such examination you return the diseased animal to the store along with a written statement from the veterinarian that the animal was not free from disease."
We reserve the right to refuse any sale.